Shipping policy

Last Updated: August 12, 2026

This Shipping Policy explains how Amenude processes, ships, and delivers orders placed through https://www.amenude.com/.

Please review this policy before placing an order. For information about returns, refunds, damaged items, or incorrect items, please also review our Return & Refund Policy.

1. Order Processing Time

Orders are processed after successful payment confirmation.

Our standard order processing time is 1–3 business days.

For order processing purposes, Amenude business days are Monday through Saturday, excluding U.S. federal holidays. Sundays and U.S. federal holidays are not processing business days.

If an order requires additional payment, transaction, or order verification, processing may begin after the required verification has been completed.

2. Shipping Origin

Orders are prepared for shipment from Amenude's business location in Waynesboro, Pennsylvania, United States.

The carrier or delivery service used for an order may vary depending on the destination, package characteristics, and available delivery services.

3. Shipping Destinations

The United States is Amenude's primary sales market.

We also currently offer shipping to the following supported international destinations:

  • Australia;
  • Austria;
  • Belgium;
  • Bulgaria;
  • Canada;
  • Caribbean Netherlands;
  • Croatia;
  • Czech Republic;
  • Denmark;
  • Estonia;
  • Finland;
  • France;
  • Germany;
  • Greece;
  • Hungary;
  • Ireland;
  • Israel;
  • Italy;
  • Latvia;
  • Lithuania;
  • Luxembourg;
  • Malta;
  • Netherlands;
  • New Zealand;
  • Norway;
  • Poland;
  • Portugal;
  • Romania;
  • Slovakia;
  • Slovenia;
  • Spain;
  • Sweden;
  • Switzerland; and
  • United Kingdom.

Current shipping availability is also shown during checkout based on the delivery address entered by the customer.

4. Standard Shipping Transit Time

Our estimated standard shipping transit time is 6–9 business days for the United States and all currently supported international destinations.

Shipping transit time begins after the order has completed processing and has been handed to the applicable carrier.

Carrier operating schedules, destination holidays, customs or border processing, and other transportation conditions may affect actual transit time.

5. Estimated Total Delivery Time

Estimated total delivery time includes both order processing time and shipping transit time.

Order Processing Time
1–3 business days

Shipping Transit Time
6–9 business days

Estimated Total Delivery Time
7–12 business days

The estimated total delivery time of 7–12 business days applies to standard shipping for the United States and all currently supported international destinations.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier operations, weather, transportation disruptions, customs or border processing, local holidays, address issues, or other circumstances outside Amenude's reasonable control.

6. Shipping Cost

Amenude provides free standard shipping on all orders shipped to currently supported destinations.

No standard shipping charge is added to an order for a supported destination.

Any applicable taxes, duties, import charges, or other charges that are collected at checkout will be displayed before payment is completed.

7. Order Tracking

Where carrier tracking is provided for a shipment, tracking information will be made available after the order has been shipped.

Tracking information may be included in a shipping confirmation email or made available through the applicable order status page.

A carrier may require additional time after receiving a shipment before the first tracking update appears in its system.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully, including:

  • Recipient name;
  • Street address;
  • Apartment, suite, unit, or other applicable address information;
  • City;
  • State, province, or region where applicable;
  • Postal or ZIP code;
  • Country; and
  • Contact information requested during checkout.

Incomplete or inaccurate shipping information may result in delivery delays, unsuccessful delivery, or the package being returned.

If you notice an address error after placing an order, please contact Amenude as soon as possible at hello@amenude.com.

Address changes may be possible before fulfillment has progressed, but changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

9. Shipping Delays

We aim to process and ship orders within the timeframes stated in this policy.

If we become aware that an order cannot be shipped within the promised processing timeframe, we will contact the affected customer with updated information.

Where applicable, the customer may be given the option to agree to a revised shipment timeframe or cancel the affected unshipped order and receive an applicable refund.

10. Delayed, Lost, or Missing Packages

If your shipment appears significantly delayed, lost, or is marked as delivered but cannot be located, please contact Amenude and provide your order number and any available tracking information.

Before contacting us about a package marked as delivered, please consider checking:

  • The shipping address shown on your order;
  • Mailboxes, entrances, porches, reception areas, or other normal delivery locations;
  • Household members or other individuals who may have accepted the package;
  • Building management, reception, or mailroom staff where applicable; and
  • Available carrier tracking or delivery information.

Amenude will review the available order and tracking information and assist with appropriate next steps based on the circumstances.

11. Failed Delivery and Returned Packages

A package may be returned to Amenude because of an incomplete or incorrect address, an unsuccessful delivery attempt, refusal of delivery, or another delivery issue.

If a package is returned to us, we will review the circumstances and contact the customer regarding available next steps.

Available options may include address correction, reshipment, cancellation, or refund depending on the circumstances of the order and applicable requirements.

12. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or otherwise affected by an Amenude error, please contact us as soon as reasonably possible at hello@amenude.com.

Please provide your order number and information that reasonably helps us review the issue. Photos or other supporting information may be requested where appropriate.

Damaged, defective, incorrect, and other seller-error items are handled according to our Return & Refund Policy.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact Amenude as soon as possible.

Before an order has shipped, customers may request a change to the item, size, color, or other available option. Requested changes are subject to product availability and the status of the order.

Cancellation requests may be accepted before an order enters processing or fulfillment.

Once processing or fulfillment has begun, cancellation is not guaranteed and may no longer be possible.

14. Contact Information

If you have questions about shipping, delivery, tracking, or order status, please contact Amenude using the information below.

Store Name
Amenude

Website
https://www.amenude.com/

Email
hello@amenude.com

Phone
+1 717-727-8124

Business Address
12178 Country Club Rd
Waynesboro, PA 17268
United States

Customer Support Hours
Monday–Saturday: 9:00 AM–5:00 PM Eastern Time
Sunday: Closed