Refund policy

Last Updated: August 12, 2026

This Return & Refund Policy explains the return window, eligibility requirements, return process, return shipping responsibilities, refunds, replacements, and other information that applies to purchases made through https://www.amenude.com/.

1. 30-Day Return Window

Amenude accepts eligible return requests within 30 days from the date the customer receives the item.

To be eligible for a standard return, the item must:

  • Be new, unworn, unused, and unwashed;
  • Be unaltered;
  • Not have been damaged by the customer after delivery;
  • Have its original tags attached; and
  • Include its original packaging.

Proof of purchase or sufficient order information may be required so that Amenude can identify and review the order.

These standard return-condition requirements do not exclude items that arrived damaged, defective, incorrect, or otherwise affected by an Amenude error. Those situations are handled under Section 5 of this policy.

2. How to Request a Return

To request a return, please contact Amenude at hello@amenude.com within the applicable 30-day return window.

Please provide:

  • Your order number;
  • The email address used to place the order;
  • The item you would like to return; and
  • The reason for the return request.

Return requests are reviewed within 1–3 business days.

After your request has been reviewed, Amenude will provide the applicable return authorization and return instructions.

Please do not send a return before receiving authorization and return instructions from Amenude. Returns sent without prior authorization may not be identifiable, accepted, or processed.

3. Return Method and Proof of Shipment

Eligible returns are accepted by mail.

Customers must follow the return instructions provided by Amenude after the return request has been authorized.

For customer-paid returns, customers are responsible for ensuring that the returned package reaches Amenude. Refund processing begins only after the returned item has been received and inspected.

Amenude cannot issue a refund for a return package that is not received. We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return and refund process has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Responsibility Returns

For eligible returns that are not caused by an Amenude error or product defect, including change of mind, preference, fit, size selection, color selection, or similar reasons, the customer is responsible for the return shipping cost.

Amenude-Responsibility Returns

If an item arrives damaged, defective, incorrect, or otherwise differs from the item ordered due to an Amenude error, Amenude will cover the applicable return shipping cost.

Amenude will provide a prepaid return label where available or arrange another appropriate return-shipping method at Amenude's cost.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or otherwise affected by an Amenude error, please contact us as soon as reasonably possible at hello@amenude.com.

Prompt reporting helps us document and review the issue. Please provide your order number and information that reasonably helps us evaluate the problem. Photos or other supporting information may be requested when appropriate.

If an issue is reported after a significant period of time has passed, Amenude may request additional information to determine whether the issue existed at the time of delivery or resulted from subsequent use, handling, or damage.

After reviewing the issue, Amenude may provide an appropriate replacement, refund, or other resolution depending on the circumstances.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer law.

6. Items That Are Not Eligible for Standard Return

The following items are not eligible for a standard return:

  • Items that have been worn or used;
  • Items that have been washed;
  • Items that have been altered;
  • Items damaged after delivery as a result of customer use, handling, misuse, or other customer-caused circumstances;
  • Items returned without their original tags; or
  • Items returned without their original packaging.

This section does not apply to items that arrive damaged, defective, incorrect, or otherwise affected by an Amenude error.

7. Order Changes and Exchanges

Before an order has shipped, customers may request a change to the item, size, color, or other available option. Requested changes are subject to product availability and the status of the order and cannot be guaranteed once fulfillment has progressed.

After an order has shipped, Amenude does not provide direct exchanges for ordinary preference, size, color, or style changes.

If you would like a different item after receiving your order, please request an eligible return under this policy and place a new order for the desired item.

For damaged, defective, incorrect, or other seller-error items, Amenude may provide an appropriate replacement after reviewing the issue.

8. Refund Process

After an authorized return is received, Amenude will inspect the returned item to determine whether it meets the requirements of this policy.

If the return is approved, the refund will be issued to the original payment method within 1–3 business days after the item has been received and inspected.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Amenude does not control the processing time required by banks, card issuers, PayPal, or other payment providers after the refund has been issued.

9. Restocking Fee

Amenude does not charge a restocking fee for eligible returns.

10. Return Address

Customers must contact Amenude and receive return authorization before sending any return.

For authorized returns, the applicable return address is:

12178 Country Club Rd
Waynesboro, PA 17268
United States

Receiving a return address does not replace the requirement to obtain prior authorization. Please follow the return instructions provided by Amenude before mailing your package.

11. Contact Information

If you have questions about a return, refund, damaged or incorrect item, or replacement, please contact Amenude using the information below.

Store Name
Amenude

Website
https://www.amenude.com/

Email
hello@amenude.com

Phone
+1 717-727-8124

Business Address
12178 Country Club Rd
Waynesboro, PA 17268
United States

Customer Support Hours
Monday–Saturday: 9:00 AM–5:00 PM Eastern Time
Sunday: Closed